At L’Observatoire, we are committed to protecting the privacy of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our website, make purchases, or interact with our services.
Who are we?
L’Observatoire is a bar located in Luxembourg, within the Sofitel Luxembourg Le Grand Ducal hotel, under the name Anama Copropriété FR sàrl. We are committed to respecting the privacy of your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
What information do we collect?
When you use our website to order our products, we collect the following information:
- Personal information : First name, last name, email address, phone number, and home address.
- Payment information : Information related to your credit card, which you can save in your account for faster checkout, is processed through our payment provider Stripe. We do not store your credit card information directly.
- Order information : Details of your order (purchased products, total amount, etc.).
How do we use your information?
We use your personal information in the following cases:
- Order processing : To process and manage your orders, including sending vouchers as PDFs by email.
- Sending communications : To send you information related to your order, including invoices and order confirmations.
- Account management : If you create a customer account, to allow you to save your payment information and facilitate future purchases.
- Customer service : To respond to your inquiries and provide you with assistance.
How is your information protected?
We implement appropriate security measures to protect your personal data against loss, misuse, and unauthorized access. We use encryption methods to safeguard sensitive information during transactions, and Stripe is used to securely handle your payments.
Sharing your information
We do not share your personal information with any other company, except in the following cases:
- Service providers : We share certain information with our service providers, including Stripe for payment processing. These providers are required to protect your data in accordance with data protection laws.
- Legal obligations : We may be required to disclose your information if the law requires it, for example, to comply with legal requests from a governmental or judicial authority.
Use of cookies
We use cookies to enhance the browsing experience on our website. Cookies allow us to remember your preferences and analyze site usage in order to improve our services. You can manage your cookie settings through your browser options.
Your rights
In accordance with the GDPR, you have several rights regarding your personal data:
- Right of access : You can request a copy of the information we hold about you.
- Right to rectification : You can request the correction of your personal information if it is inaccurate.
- Right to erasure : You can request the deletion of your personal data, subject to certain legal conditions.
- Right to object : You can object to the use of your personal data for direct marketing purposes.
- Right to data portability : You can request that your personal information be transferred to another data controller.
To exercise your rights, please contact us at the following address: boutique@lobservatoire.lu.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, tax, and accounting obligations.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time.
Contact
If you have any questions regarding this privacy policy or the processing of your personal data, please do not hesitate to contact us at the following address: boutique@lobservatoire.lu